Refund policy

 

If the customer is a consumer, they are entitled to a right of withdrawal for contracts concluded exclusively using means of distance communication, such as letter, telephone, fax, email, or online, in accordance with the following cancellation policy:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us:

Chris-Farrell Cosmetics GmbH

Wendelinusstr. 8

77836 Rheinmünster

GERMANY

Email: OnlineShop@chris-farrell.com

Phone: +49 7227 507-0

by means of a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not exist for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal was removed after delivery.

Model Withdrawal Form

If you wish to withdraw from the contract, please copy this section, fill it out, and send it back to us:

• To:
  • Chris-Farrell Cosmetics GmbH, Wendelinusstr. 8, 77836 Rheinmünster, Germany
  • Phone: +49 7227 507-0
  • Fax: +49 7227 507 111
  • Email: OnlineShop@chris-farrell.com

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*):
• Name: (of the consumer)
• Address: (of the consumer)
• Signature of the consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.